Terms and Conditions

Last Updated: November 12, 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Lead Nova Solutions LTD ("Company", "we", "us", or "our"), a company registered in England and Wales with company number 16650625, having its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

By engaging our services, you agree to be bound by these Terms. Please read them carefully.

2. Services

Lead Nova Solutions LTD provides IT business consultancy, software development and support, cloud solutions, cybersecurity services, managed IT services, and digital transformation consulting.

The specific scope, deliverables, and timeline for services will be outlined in a separate Service Agreement or Statement of Work (SOW) provided to the client.

3. Service Engagement

3.1 Consultation and Assessment

Initial consultations are provided to assess client needs and determine appropriate service solutions. These consultations do not constitute a binding commitment to provide services unless formalized in a Service Agreement.

3.2 Service Agreement

Services commence upon execution of a Service Agreement or SOW by both parties. The Service Agreement will specify the scope of work, deliverables, timeline, fees, and payment terms.

3.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Timely response to requests for information or decisions
• Ensuring appropriate access to systems and resources as required
• Compliance with all applicable laws and regulations

4. Payment Terms

4.1 Fees and Charges

Fees for services will be specified in the Service Agreement. All fees are exclusive of VAT or other applicable taxes unless otherwise stated.

4.2 Payment Schedule

Payment terms will be outlined in the Service Agreement. Unless otherwise specified, invoices are due within 30 days of the invoice date.

4.3 Late Payment

Late payments may incur interest at a rate of 2% per month or the maximum rate permitted by law, whichever is lower.

4.4 Accepted Payment Methods

We accept payment via bank transfer, credit card (Visa, MasterCard, American Express), and other methods as agreed upon in writing.

5. Intellectual Property

5.1 Client-Owned IP

Upon full payment, clients own the intellectual property rights to custom-developed deliverables specifically created for them, subject to any pre-existing IP or third-party components.

5.2 Company-Owned IP

We retain ownership of our methodologies, tools, templates, and pre-existing intellectual property used in delivering services.

5.3 Third-Party IP

Any third-party software, tools, or components remain the property of their respective owners and may be subject to separate licensing terms.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. This obligation survives termination of services.

Confidential information does not include information that: (a) is publicly available; (b) was known prior to disclosure; (c) is independently developed; or (d) is required to be disclosed by law.

7. Data Protection and GDPR Compliance

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with reasonable skill and care in accordance with industry standards.

8.2 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from or related to services shall not exceed the fees paid by the client for the specific services giving rise to the claim in the 12 months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

Client agrees to indemnify and hold harmless Lead Nova Solutions LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Client's breach of these Terms
• Client's use of services in violation of applicable laws
• Client-provided content or materials
• Negligence or willful misconduct by Client

11. Term and Termination

11.1 Term

These Terms remain in effect for the duration of the service engagement as specified in the Service Agreement.

11.2 Termination for Convenience

Either party may terminate services with 30 days' written notice, subject to payment for services rendered up to the termination date.

11.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 15 days of written notice.

11.4 Effect of Termination

Upon termination, Client shall pay all outstanding fees for services rendered. Provisions regarding confidentiality, intellectual property, limitation of liability, and indemnification survive termination.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services after changes constitutes acceptance of modified Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Entire Agreement

These Terms, together with any Service Agreement or SOW, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18. Contact Information

For questions about these Terms, please contact us at:

Lead Nova Solutions LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: abraham@leadnova.site
Phone: +44 7824052800

Privacy Policy

Last Updated: November 12, 2025

1. Introduction

Lead Nova Solutions LTD ("Company", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We are registered in England and Wales with company number 16650625, and our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact us via email, phone, or contact forms
• Request consultations or quotes
• Engage our services
• Subscribe to newsletters or marketing communications
• Participate in surveys or feedback

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See Section 9 for detailed information about our cookie usage.

3. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our services
• Respond to inquiries and provide customer support
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Communicate about our services, promotions, and events (with your consent)
• Analyze usage and optimize our website and services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override these interests

5. How We Share Your Information

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics services

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• The nature of the data collected
• The purpose for which it was collected
• Legal, regulatory, or contractual requirements
• Our legitimate business interests

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or UK, you have the following rights:

• Right to Access: Request a copy of personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority

To exercise these rights, please contact us using the details in Section 12.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. They help websites function properly and provide information to website owners.

9.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to track visitors across websites for marketing purposes

9.3 Cookie Preferences

You can control cookies through your browser settings. You can choose to block or delete cookies, but this may affect website functionality.

To opt out of analytics tracking, you can use browser extensions or opt-out tools provided by analytics services.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

For material changes, we will provide prominent notice or obtain consent as required by law.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in compliance with GDPR.

14. Contact Information and Data Protection Officer

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

Lead Nova Solutions LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: abraham@leadnova.site
Phone: +44 7824052800

For data protection inquiries, you may also contact our designated data protection contact at the email address above.

15. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Phone: 0303 123 1113

Refund Policy

Last Updated: November 12, 2025

1. Introduction

Lead Nova Solutions LTD ("Company", "we", "us", or "our") is committed to client satisfaction. This Refund Policy outlines the terms and conditions for refunds on services purchased from Lead Nova Solutions LTD.

This policy complies with Visa, MasterCard, and American Express regulations (VAMP - Visa Account Monitoring Program requirements) and UK consumer protection laws.

2. Our Commitment

We strive to deliver high-quality IT consultancy and software support services. If you are not satisfied with our services, we will work with you to resolve any concerns or, where appropriate, provide a refund according to the terms outlined below.

3. Refund Eligibility

3.1 Consultation Services

Initial consultation fees may be refunded if:

• The consultation was not delivered as scheduled without prior notice from us
• You cancel at least 48 hours before the scheduled consultation
• We are unable to provide the consultation service as agreed

Consultations that have been completed are generally non-refundable, as time and expertise have been provided.

3.2 Project-Based Services

For project-based services, refunds may be considered if:

• We fail to deliver agreed-upon milestones or deliverables within the specified timeline without valid reason
• The delivered service does not substantially conform to the specifications outlined in the Service Agreement
• You cancel the project before work has commenced (subject to any non-refundable deposits)

Refund amounts will be prorated based on the work completed and any expenses incurred.

3.3 Subscription or Retainer Services

For ongoing subscription or retainer services:

• You may cancel at any time with 30 days' written notice
• Refunds for unused portions of prepaid services will be calculated on a prorated basis
• Services rendered during the notice period are non-refundable
• Setup fees and onboarding costs are non-refundable

3.4 Software Licenses and Third-Party Services

Software licenses, third-party tools, or services purchased on your behalf are subject to the refund policies of the respective providers and are generally non-refundable unless otherwise specified by the provider.

4. Non-Refundable Items

The following are generally non-refundable:

• Services that have been fully rendered or substantially completed
• Custom development work, code, or deliverables that have been delivered and accepted
• Setup fees, onboarding costs, or administrative charges
• Third-party software licenses, subscriptions, or services
• Travel expenses or other costs incurred on your behalf
• Services cancelled without proper notice as specified in the Service Agreement

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please contact us as soon as possible:

• Email: abraham@leadnova.site or support@leadnova.site
• Phone: +44 7824052800
• Mail: Lead Nova Solutions LTD, 128 City Road, London, United Kingdom, EC1V 2NX

5.2 Information Required

Your refund request should include:

• Your name and contact information
• Invoice number or transaction reference
• Date of service or purchase
• Detailed reason for the refund request
• Any supporting documentation

5.3 Review Timeline

We will review your refund request within 5-7 business days of receipt. We may contact you for additional information or clarification during this review period.

6. Refund Processing

6.1 Approval and Timeline

If your refund is approved:

• You will receive confirmation via email
• Refunds will be processed within 5-10 business days of approval
• The refund will be issued to the original payment method used for the purchase

6.2 Payment Method Considerations

• Credit/Debit Card (Visa, MasterCard, American Express): Refunds typically appear within 5-10 business days, though it may take longer depending on your card issuer
• Bank Transfer: Refunds via bank transfer may take 5-7 business days to appear in your account
• Other Payment Methods: Refund timelines may vary; we will provide specific information based on the payment method

6.3 Partial Refunds

In some cases, a partial refund may be approved, such as:

• Services partially completed at the time of cancellation
• Expenses already incurred on your behalf
• Prorated refunds for subscription services

We will clearly communicate the refund amount and calculation before processing.

7. Dispute Resolution

If you disagree with our refund decision, please contact us to discuss your concerns. We are committed to resolving disputes fairly and amicably.

If a resolution cannot be reached through direct communication, you may:

• Contact your payment card issuer to dispute the charge (chargeback)
• Seek mediation through an independent dispute resolution service
• Pursue legal remedies in accordance with UK law

8. Chargeback Policy

We request that you contact us directly before initiating a chargeback with your card issuer. Chargebacks should be a last resort after attempting to resolve the issue with us.

If a chargeback is initiated:

• We will respond to the chargeback with evidence of services rendered and communications
• Access to ongoing services may be suspended pending resolution
• If the chargeback is found in our favor, you may be responsible for chargeback fees and costs

9. Changes to Services or Pricing

If we need to change the scope, pricing, or terms of services after you have made payment:

• We will notify you immediately
• You will have the option to accept the changes or request a full refund for services not yet rendered
• Work completed prior to the change will be billed at the agreed-upon rate

10. Force Majeure

We are not liable for failure to deliver services due to circumstances beyond our reasonable control (force majeure events). In such cases, we will work with you to reschedule services or provide a prorated refund for services that cannot be delivered.

11. Payment Gateway and Compliance

We process payments through secure, PCI-DSS compliant payment gateways. Our refund practices comply with:

• Visa Account Monitoring Program (VAMP) requirements
• MasterCard and American Express merchant regulations
• UK consumer protection laws
• General Data Protection Regulation (GDPR)

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

For significant changes, we will provide notice via email or prominent website notification.

13. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Lead Nova Solutions LTD
Company Number: 16650625
128 City Road, London, United Kingdom, EC1V 2NX
Primary Contact: abraham@leadnova.site
Support: support@leadnova.site
Phone: +44 7824052800

14. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts of England and Wales.