Privacy policy

Last updated: 15 September 2026

1. Introduction

Lead Nova Solutions LTD ("Company", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, use, share and safeguard personal data when you use our services, contact us or visit our website.

We are registered in England and Wales with company number 16650625, and our registered office is at 10 Cricket Close, Coventry, CV5 8PQ, United Kingdom. We are the data controller for personal data described in this policy.

This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

2.1 Information you give us

We collect information you provide when you contact us by email, phone or through our website, request a consultation or quote, engage our services, or ask to receive updates from us. This may include your name, email address, phone number, company name, job title, billing address and the content of your messages.

2.2 Information collected automatically

When you visit our website, our hosting provider's server logs may record technical data such as your IP address, browser type and version, device type, pages visited and referring website. This is used for security and to keep the website running properly.

2.3 Cookies and local storage

Our website stores your cookie preference and display theme in your browser's local storage. We do not use analytics, advertising or tracking cookies. See our cookie policy for details.

3. How we use your information

• To provide, maintain and improve our services
• To respond to enquiries and provide customer support
• To process transactions and send invoices, receipts and related information
• To send administrative information, service updates and security notices
• To tell you about our services, where you have agreed to receive this
• To verify identity, detect and prevent fraud, and keep our systems secure
• To comply with legal and regulatory obligations

4. Legal basis for processing

Purpose	Legal basis
Responding to enquiries and providing services under a contract	Performance of a contract, or steps taken at your request before entering one
Invoicing, accounting and tax records	Legal obligation
Website security, fraud prevention and improving our services	Legitimate interests
Marketing communications	Consent, which you may withdraw at any time

5. How we share your information

5.1 We do not sell your data

We do not sell, rent or trade personal data to third parties for marketing purposes.

5.2 Service providers

We share data with trusted providers who help us run our business, such as cloud hosting and email providers, payment processors and accounting services. They are contractually required to protect your information and use it only for the purposes we specify.

5.3 Legal requirements

We may disclose information where required by law, court order or a regulator, or to protect our rights, property or safety and those of others.

5.4 Business transfers

If our business is sold or merged, personal data may be transferred to the new owner, who will be bound by this policy.

6. Payment security

We do not store full card numbers on our systems. Card payments are processed by PCI-DSS compliant payment gateways, which tokenise and handle payment details securely. Data sent to and from our website is encrypted in transit using TLS.

7. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including encryption in transit and at rest, access controls, multi-factor authentication and regular security reviews. No system is completely secure, and we cannot guarantee absolute security, but we take our obligations seriously.

8. Data retention

We keep personal data only for as long as needed for the purposes described here, or as required by law. As a guide: enquiry records are kept for up to 24 months after our last contact; client and contract records are kept for 6 years after the engagement ends, to meet accounting and legal requirements; marketing consents are kept until withdrawn. When data is no longer needed it is securely deleted or anonymised.

9. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict processing in certain circumstances
• Data portability: receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests, and to direct marketing at any time
• Withdraw consent at any time where processing is based on consent
• Complain to the Information Commissioner's Office

To exercise any of these rights, contact us using the details in section 14. We will respond within one month.

10. International transfers

Some of our service providers may process data outside the UK. Where this happens we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement, so your data remains protected to UK standards.

11. Third-party links

Our website links to external sites, including LinkedIn and Instagram. We are not responsible for their privacy practices and encourage you to read their policies.

12. Children's privacy

Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new "last updated" date. For significant changes we will provide more prominent notice.

14. Contact us

To ask questions about this policy or exercise your rights, contact our data protection contact at:

Lead Nova Solutions LTD
Company number 16650625
10 Cricket Close, Coventry, CV5 8PQ, United Kingdom
Email: abraham@leadnova.site
Support: support@leadnova.site
Phone: +44 7824 052800

15. Supervisory authority

If you are not satisfied with how we have handled your data, you can complain to the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113