Terms and conditions

Last updated: 15 September 2026

1. Introduction

These terms and conditions ("Terms") govern your use of services provided by Lead Nova Solutions LTD ("Company", "we", "us" or "our"), a company registered in England and Wales with company number 16650625, whose registered office is at 10 Cricket Close, Coventry, CV5 8PQ, United Kingdom.

By engaging our services you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not engage our services.

2. Services

We provide IT business consultancy, software development and support, cloud solutions, cybersecurity services, managed IT services and digital transformation consulting.

The specific scope, deliverables and timeline for any engagement are set out in a separate Service Agreement or Statement of Work ("SOW") issued to the client. Where these Terms and an SOW conflict, the SOW takes precedence for that engagement.

3. Service engagement

3.1 Consultation and assessment

Initial consultations are provided to assess client needs and identify suitable services. A consultation does not create a binding commitment to provide services unless formalised in a Service Agreement.

3.2 Service Agreement

Services commence when a Service Agreement or SOW has been signed by both parties. It will specify scope, deliverables, timeline, fees and payment terms.

3.3 Client responsibilities

• Providing accurate and complete information needed to deliver the services
• Responding promptly to requests for information or decisions
• Providing appropriate access to systems, premises and resources as required
• Complying with all applicable laws and regulations, including in respect of any data or software you provide to us

4. Payment terms

4.1 Fees

Fees are specified in the Service Agreement. All fees are exclusive of VAT and other applicable taxes unless stated otherwise.

4.2 Payment schedule

Unless the Service Agreement states otherwise, invoices are payable within 30 days of the invoice date.

4.3 Late payment

Overdue amounts may incur interest at 2% per month, or the maximum rate permitted by law if lower, from the due date until payment is received. We may suspend services while an invoice remains overdue.

4.4 Payment methods

We accept bank transfer and card payments (Visa, Mastercard, American Express), and other methods agreed in writing. Card payments appear on your statement as PIX*Leadnova.

5. Intellectual property

5.1 Client-owned IP

On receipt of full payment, the client owns the intellectual property rights in custom-developed deliverables created specifically for them, subject to any pre-existing or third-party components.

5.2 Company-owned IP

We retain ownership of our methodologies, tools, templates, know-how and pre-existing intellectual property used to deliver the services, and grant the client a non-exclusive licence to use them as part of the deliverables.

5.3 Third-party IP

Third-party software, tools or components remain the property of their owners and may be subject to separate licence terms, which the client agrees to comply with.

6. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This obligation survives termination.

Confidential information does not include information that is publicly available, was already known to the recipient, is independently developed, or must be disclosed by law.

7. Data protection

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where we process personal data on your behalf, the parties will enter into appropriate data processing terms. Our privacy policy explains how we handle personal data.

8. Warranties and disclaimers

8.1 Service warranty

We warrant that services will be performed with reasonable skill and care, in accordance with good industry practice.

8.2 Disclaimer

Except as expressly set out in these Terms, and to the maximum extent permitted by law, all other warranties, conditions and terms, whether express or implied, including fitness for a particular purpose and non-infringement, are excluded.

9. Limitation of liability

To the maximum extent permitted by law:

• Our total liability for all claims arising from or relating to the services is limited to the fees paid by the client for the specific services giving rise to the claim in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, data, goodwill or business opportunity.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.

10. Indemnification

The client agrees to indemnify Lead Nova Solutions LTD, its officers, employees and agents against claims, losses and reasonable costs arising from the client's breach of these Terms, unlawful use of the services, client-provided content or materials, or the client's negligence or wilful misconduct.

11. Term and termination

11.1 Term

These Terms apply for the duration of the engagement specified in the Service Agreement.

11.2 Termination for convenience

Either party may terminate on 30 days' written notice, subject to payment for services rendered up to the termination date.

11.3 Termination for cause

Either party may terminate immediately on written notice if the other materially breaches these Terms and fails to remedy the breach within 15 days of being notified.

11.4 Effect of termination

On termination the client will pay all outstanding fees for services rendered. Clauses on confidentiality, intellectual property, limitation of liability and indemnification survive termination.

12. Force majeure

Neither party is liable for failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, war, terrorism, industrial action, failure of public utilities or government action.

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this website and apply to engagements started after that date. Engagements already under way continue on the Terms in force when the Service Agreement was signed.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. General

These Terms, together with the relevant Service Agreement or SOW, form the entire agreement between the parties and supersede prior agreements. If any provision is found invalid or unenforceable, the remainder continues in full force. Failure to enforce a provision does not waive it.

16. Contact

Questions about these Terms should be sent to:

Lead Nova Solutions LTD
Company number 16650625
10 Cricket Close, Coventry, CV5 8PQ, United Kingdom
Email: abraham@leadnova.site
Support: support@leadnova.site
Phone: +44 7824 052800